Shipping policy
All stocked items will be dispatched within 24-48 hours from the date the order was placed.
Some specialty or pre-order items may take longer to ship; customers will be notified if so.
- Please note that all orders are sent on weekdays only.
- All orders are sent with signature for delivery required. If you need an order safe dropped, you will need select safe drop via your Aus post tracking portal.
SHIPPING TIMES AND TRACKING
All items will be delivered via Australia Post, If customers would like more information on the location of their items during shipping, it is their responsibility to follow up with Australia Post. Once your order is dispatched, you will receive an email with tracking information if you have any further enquiries feel free to reach us on - hello@elzapato.com.au
CUSTOMS / ACCEPTANCE OF DELIVERY
Customers are responsible for organising their own acceptance of items based on the delivery options they choose. Any re-delivery of parcels needs to be arranged and paid for by the customer. Please note that payable import taxes and duties are the responsibility of the customer.
INCORRECT ADDRESS
It is your responsibility to provide the correct shipping/delivery address for your order. If the wrong delivery address is provided, we will not refund your purchase or replace the goods.